For patients

When arriving at the hospital for treatment, it is necessary to bring a health card, a valid doctor's referral, supplementary health insurance card, ID card, your medical documentation and results of all tests and examinations ordered for your hospital stay, and documentation of the last hospitalization or specialist examination.

We kindly ask you to bring your own personal hygiene items (such as toothbrush and toothpaste, sanitary pads, toilet paper, shaving accessories…), bathrobe, sleeping clothes, slippers, towels and similar in enough quantities for your stay at the hospital.

For a more pleasant experience, you may also bring books, newspapers, crossword puzzles, CD player with headphones, etc.

Patients and all visitors are asked to keep their mobile phones in the silent modeout of consideration for other patients, staff and visitors on the ward.

Patients are advised not to bring large sums of cash, expensive jewelry, laptops and televisions to the hospital because the hospital is not responsible for their disappearance.

Before going in for a medical procedure, you can hand over money and other smaller valuables to the ward nurse for safekeeping.

Possessions of persons admitted to the hospital unconscious or unaccompanied by the family will be inventoried and kept by the ward nurse.

The hospital encourages a life without tobacco smoke.

The Law on Restricting the Use of Tobacco Products prohibits smoking in all health care institutions, with the exemption of patients at the Psychiatric Clinic who can smoke in the designated areas of the Clinic, after a consulatition with the Clinic's staff.

General visitation hours are every day from 4:30 PM to 5:30 PM.

Visits to patients in the Coronary Intensive Care Unit are every day from 12 PM to 1 PM.

Visits to patients in the Clinic for Paediatric Surgery are every day from 10:30 AM to 11:30 AM and 4:30 PM to 5:30 PM.

Visits to patients in the Intensive Care Unit are every day from 2 PM to 3 PM.

Visits outside the specified time are possible if arranged with the ward doctor. Visitors are asked not to bring food to patients because patients need to adhere to the prescribed hospital diet as certain products can, depending on the treatment regimen, cause complications. 

It is also forbidden to bring cut flowers and potted plants to the Hemodialysis Department, intensive care units, and anywhere with patients with transplanted organs.

We recommend that you first try to talk to the Head of the department and resolve the issue in a peaceful manner. 

Your next step is to write a formal complaint and send it, by e-mail to office@kbsplit.hr or in person or by mail at:

Klinički bolnički centar Split

Spinčićeva 1

21000 Split

Croatia 

The formal complaint must contain the following: your name and surname with your address and phone number, detailed description of the event you wish addressed, including the date, time and place of the event, as well as all persons involved.

Discharge from the hospital is planned in accordance with the treatment results and doctor's recommendations, of which patients and members of their families should be informed. The staff at the ward can tell you when and where you can receive your discharge letter, as well as instructions on possible diet restrictions and additional check-ups.

If it is not possible to complete the discharge letter in order to collect the necessary findings, you will receive your discharge letter with all instructions for continuing treatment by mail or you can pick it up in person at the hospital.

For all other information related to discharge from the hospital, please refer to your doctor or other ward staff.